Help & FAQ

Use the Sign in button in the top right. Enter the email and password you used when you created your account. Your password is checked securely and never leaves your browser in plain text.

On the sign-in screen, choose Forgot? next to the password field. Enter your email and we'll send you a 6-digit code. Enter the code and pick a new password. If the email doesn't arrive in a couple of minutes, check spam, then try again.

Codes usually arrive within a minute or two. Check your spam or junk folder first. Make sure you typed the same email you signed up with. If it still hasn't arrived, request a new code, and if that fails, email us and we'll help.

Not from the site yet. Email us from the address on your account and we'll help you switch it.

Access is granted automatically right after a successful payment, but it can take a minute. First, sign out and back in, since access loads when you sign in.

If it's still locked after a few minutes, don't pay again. Email us with the email on your account and we'll check your payment and unlock it.

The course is a one-time payment for a full year of access. It never auto-renews. You get all the lessons and the AI tools built into them. Pricing is shown on the Pricing page.

No. It's a one-time purchase for one year. Nothing charges automatically. When your year is up, you can choose to renew if you want to keep going.

Email us and describe what happened. Refund requests are reviewed by a person, so include the email on your account and the date you purchased.

Create your own parent account (separate from your student's). Your student generates a short share code on their course page. Enter that code in your Parent Dashboard to link, then you can follow their progress. You never need your student's password.

You see your linked student's course progress, their confidence check-ins, and the plan they're building. Their private written reflections stay private unless your student chooses to share a specific one with you.

Schools can buy student seats and pay by invoice, then add students by email. See the For Schools page or email us to get set up.

No. The free O*NET Interest Profiler is built into the course and is enough to keep going. YouScience is an optional, deeper assessment you can buy separately if you want a fuller picture. Either one works.

Try again in a minute, since the tools can be briefly busy. If you're uploading a resume or a YouScience PDF, make sure it's a text-based PDF (for example, exported from Google Docs) and under 10MB. If it keeps failing, email us and tell us which tool.

No, the coach and the tools are AI. They're here to help you think about school and careers, not to give medical, legal, or financial advice. They can be wrong, so double-check anything important.

Progress saves when you mark a lesson complete. If something looks off, refresh the page. If it's still wrong, email us and tell us which lesson.

Your data is yours. We use it to run the course and personalize your coach, and we don't sell it. See our Privacy Policy for the details.

Signed-in students can export or delete their data from the Profile page, no support ticket needed. You control it.