Refund Policy

1. What you're buying

Individual access to Base Camp (the Career Launch Group course), the AI career tools, and the AI coach is a one-time purchase that grants twelve (12) months of access. It is not an auto-renewing subscription; you are not charged again automatically. Payments are handled by Stripe.

Schools and districts purchase student seats by invoice (billed per seat). Seat purchases are described in the Course & Enrollment Agreement and any separate order form or data agreement.

2. 14-day money-back guarantee (individual purchases)

If you purchased individual access, you may request a full refund within fourteen (14) days of your purchase, as long as you have not started the fifth lesson ("Discover Your Strengths"). In other words, working through the first four introductory lessons still keeps you eligible; beginning lesson five does not.

This mirrors common consumer-protection practice for digital products. You can request the refund yourself from your account, and if you're eligible it's processed automatically, no hard feelings.

3. After 14 days, or once the course is substantially used

Because the course is digital and delivered immediately, purchases are generally non-refundable after the 14-day window closes or once you have started the fifth lesson, except where a refund is required by law.

If something went wrong, you were charged in error, or you have a special circumstance, contact us. We review these in good faith and may issue a full or partial refund at our discretion.

4. Schools and districts

Seat purchases are refundable on a case-by-case basis. Unused, unassigned seats within the first thirty (30) days of the invoice date are generally eligible for a refund. Seats that have been assigned to students and used are generally non-refundable, since access has already been delivered.

When a refund is issued for a seat package, the school's account and any unused seats are deactivated. Students who were already using assigned seats may lose access. Contact us and we'll work through the specifics with your finance or administration office.

5. How to request a refund

Email Support@careerlaunchgroup.com from the address on your account with your name and the approximate purchase date. We aim to acknowledge requests within two (2) business days.

Approved refunds are returned to your original payment method. Card refunds typically post within five to ten (5-10) business days; bank (ACH) refunds may take a few business days longer, depending on your bank.

6. Effect of a refund on access

When a refund is issued, access tied to that purchase ends. For individual purchases, course access is removed. For school seat packages, the school account and its seats are deactivated.

7. EU/UK right of withdrawal

If you're a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days. If you asked for immediate access to digital content and acknowledged that you waive your withdrawal right, that waiver applies as described at checkout. Where the waiver does not apply, the 14-day right of withdrawal governs.

8. Contact

Questions? Contact CLG Technologies, LLC at Support@careerlaunchgroup.com.